Privacy Policy

Privacy Policy

Introduction

Welcome to https://we-service-your-split-system-croydon.thebestlocalpro.com (referred to as “we,” “us,” or “our” in this policy). We prioritize your privacy and are committed to safeguarding your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or third-party services accessed through our website. These entities have their own privacy policies, and we encourage you to review them.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

  • User Accounts: When you create an account on our platform, we collect and process your account information, including login credentials, personal details, and service preferences.
  • Transactions: We securely process payment information when you make purchases or subscribe to our services. This includes financial data and shipping addresses.
  • Website Visitors: If you visit our websites, we may collect non-personal data for analytics purposes, such as device type, browser version, referring URLs, and page interactions.
  • Communication: We may reach out to users via email, phone, or SMS for service updates, newsletters, promotions, or customer support.

Personal Data Collection

We gather various categories of personal information:

  • Account Details: This includes usernames, passwords (hashed), and profile pictures.
  • Payment Information: Credit/debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for transaction processing.
  • Financial Records: We may retain records of financial transactions for accounting and legal purposes.
  • Purchase History: Details of products or services purchased, including quantities and prices, are kept for order fulfillment and customer service.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from mobile devices used to access our apps.
  • Location Data: With user consent, we may collect GPS coordinates to provide location-based services.
  • Feedback and Reviews: We encourage user feedback and may collect the information provided in reviews or surveys.
  • Social Media Information: When users choose to log in through social media accounts, we access basic profile information from those platforms.
  • Product Interactions: Data about products viewed, searched for, or added to a cart on our e-commerce site.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experience and analyze website performance:

  • Strictly Necessary Cookies: These ensure basic functionality of the website, such as secure login and language preferences.
  • Preference Cookies: Used to remember user settings and preferences, like theme choices and language.
  • Analytics Cookies: Allow us to track website usage statistics, including page visits, unique visitors, and bounce rates.

Users can manage their cookie preferences through our Cookie Manager, providing control over non-essential tracking.

Data Retention and Deletion

We follow strict data retention policies:

  • Personal Data is retained for the duration of your interaction with us or as required by law.
  • Once the purpose of data collection is fulfilled, we securely delete or anonymize the information to prevent re-identification.
  • Financial transaction data may be stored for an extended period due to legal and accounting obligations.

Security Measures

The security of your personal data is paramount:

  • We implement robust organizational and technical safeguards to protect against unauthorized access, disclosure, alteration, or destruction of data.
  • Our websites use secure connections (HTTPS) to encrypt data during transmission.
  • For processing sensitive data, we engage trusted third-party service providers who adhere to strict security standards.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have collected such data in error, please contact us immediately at the provided email address.

Your Rights

Depending on your location, you may have various rights regarding your personal data:

  • Access and Rectification: You can request access to or corrections for your stored personal information.
  • Erasure and Anonymization: In certain jurisdictions, you have the right to request the deletion of your data, known as erasure. We will ensure it is anonymized before disposal.
  • Data Portability: You may be able to obtain a copy of your data in a structured, commonly used format.
  • Objection and Restriction: You can object to or restrict the processing of your data for specific purposes.
  • Non-Discrimination: You have the right to be free from discriminatory decisions based on personal data.

To exercise these rights or submit related queries, please reach out to our Data Protection Officer via email at [email protected].

Changes to Privacy Policy

We reserve the right to update this policy from time to time. Any significant changes will be notified on our website, and we encourage users to review these updates regularly.

Contact Us

For any questions, feedback, or data-related requests, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, We-Service-Your-Split-System-Croydon, [Address], Country

We are dedicated to maintaining a transparent and secure data management practice. Your trust in us is invaluable, and we continually strive to protect your privacy.